Knowledge Base

Why can't I uninstall the previous version of Appraise-It?

During an upgrade, you may receive a message telling you Appraise-It's updater is unable to remove the previous version, and asking you to manually remove it yourself from your Windows Control Panel.

1. Close the installer.
2. Open your list of installed software.

  • In Windows XP, go to Start ⇨ Control Panel ⇨ Add/Remove Programs.
  • In Windows Vista or Windows 7, go to Start ⇨ Control Panel ⇨ Programs and Features.
  • In Windows 8, go to the Start screen and type "programs and features", then hit "Enter".
  • In Windows 10, click the Windows icon on your toolbar, click on the "cog" icon to bring up Settings.  Type Control Panel in the search bar at the top of the settings window and click on control panel in the results to open it.  Click on Programs and Features.

4. Find Appraise-It and select it, then click Change.
6. Select Uninstall Appraise-It, then click Next.
7. Click Finish when prompted.

You can now run the latest version's installer. If you were attempting to run your update from Appraise-It's Help menu, you'll need to go to the Downloads page to download the Appraise-It installer.

If you receive an error when attempting to manually uninstall, take the following steps.

1. Download and run the Delete_Registry script at this location which removes references to the old version of Appraise-It from your Windows Registry.
2. You should see two messages; click OK on each.
3. Download and run the latest Appraise-It installer from the Downloads page.

If you are still unable to update Appraise-It, contact Technical Support.


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Last Updated
July 09, 2019